Emergency Appointment Requests

 

In most cases, using our call center or self-service website will be the best and fastest way to schedule your visa appointment.  Should an emergency arise that makes it difficult to wait for your appointment date, we will consider emergency appointment requests, provided you have already scheduled a regular appointment.  YOU MUST FIRST MAKE AN APPOINTMENT BEFORE REQUESTING AN EMERGENCY APPOINTMENT. Applicants can make an appointment via the Call Center or through our Self Service Website. How to access the Call Center:  Applicants may call 1-800-572-7780, Monday through Friday, 0800 hours to 1800 hours, except Jamaican or U.S. holidays. If you are calling from the US, you can reach the call center by dialling this US toll free number 1-888-243-4840. How to access the Self Service Website:  Applicants can access the Website at:  www.usvisa-jamaica.com

The Embassy’s guidelines are very specific regarding what constitutes an emergency.  These reasons are:

• Serious illness or death of an immediate family member (immediate family members are the applicant’s mother, father, brother, sister, husband, wife, son, and/or daughter).
• Emergency medical treatment.  We will consider emergency requests for the patient and/or the immediate family member who is required to travel for support.
• Short-notice business travel:  Please provide a detailed description of the nature of your business in the United States, why it is necessary that you make the trip on an urgent timeframe, and an explanation of why you were unable to anticipate the travel and schedule a timely appointment.

Applicants who believe they qualify for an emergency appointment and have already made an appointment either through the call center or self service website must then e-mail the Visa Unit at: kingstonvisas@state.gov.  The email must contain the following information:

• Applicant’s Name
• Applicant’s Date of Birth
• Applicant’s Phone Number
• Applicant’s reason for requesting an emergency appointment (including date of travel)
• Scheduled appointment date and confirmation number
• List of preferred dates for an earlier appointment

All applications for an emergency appointment will be given our immediate attention.  At the latest, you will hear from us within 5 working days from the day you submit your application.  If you are granted an emergency appointment under the above guidelines, you will be given additional information on what to bring to your interview and the date and time of your emergency appointment.  The kingstonvisas@state.gov e-mail is for emergency appointment requests only.