Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
General Information

Consular Consolidated Database: Updates on Operational Status

  • We have made significant progress and issued most of the worldwide backlog of nonimmigrant visa cases.  We are working to bring the Consular Consolidated Database back to full operational capacity.
  • We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases.  We are printing visas for these cases and all cases with very few delays.
  • Please check with the embassy or consulate where you will apply for additional information.

“The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system.  This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.”

If you want to travel to the U.S., you will most likely need a visa. (Click on Visa Waiver Program for a list of exceptions).  The following links provide additional information as to the requirements and documentation you will need to apply for a U.S. visa:

  • Nonimmigrant Visa (NIV) – For short visits and travel to or transit through the U.S., as well as for prospective students who will study at a U.S. institution. 
    Immigrant Visa (IV) – For those planning to immigrate and live permanently in the U.S.
  • Adoptions - For more information on adopting Jamaican children.

The Consular Section at the U.S. Embassy serves citizens living in Jamaica and the Cayman Islands.

Address and Hours of Operation

142 Old Hope Rd., Kingston 6, Jamaica
Office Hours: Monday–Friday, 7:30 a.m.–4 p.m., except for holidays 

Scheduling Appointments

To schedule a Nonimmigrant visa appointment, please follow the procedures here. For Immigrant visa appointments, you will receive an appointment letter in the mail after all the relevant paperwork is in order from your U.S. petitioner. To schedule a follow up appointment, please contact our office at     


Applicants can now check the status of their NIV and IV applications online.

The preferred method of communicating with the Visa Unit is by e-mail.

In most instances, you will receive a response within five business days.  Please wait at least five business days before sending another e-mail.  The U.S. Embassy does not respond to visa inquiries by phone.

Warning to Applicants

Anyone charging money for collateral services outside the US Embassy is not affiliated with the US government.  Beware of unscrupulous agents purporting to represent the US Embassy.

Important Websites