Almost all inquiries can be answered by information already available on the following websites and helplines.
National Visa Center (NVC): (603)334-0700 or nvcinquiry@state.gov. If your priority date is current and NVC says your case has been shipped to Kingston, you should receive an appointment letter in the mail within the next few months.
US Citizenship and Immigration Service (USCIS): (800)375-5283 for automated information and live assistance about filing and approval of petitions.
Department of State Visa Office: For a selection of pre-recorded information or to speak with a visa specialist during business hours, call (202)663-1225 or fax (202)663-3899.
Kentucky Consular Center: For information about Diversity Visa applications, (606)526-7500.